Terms and Conditions of Xpro Group
SALES TERMS & CONDITIONS:
1. This invoice must be presented for warranty purposes, and physical damage and unfair use of goods will void the warranty
2. The warranty is only valid for XproGroup Customers within its warranty period.
3. Products have a 12-month warranty from date of purchase (Unless otherwise specified).
4. Services will replace or repair the items if a performance failure has occurred within the warranty period. Items that can be repaired by XproGroup PTY LTD or our suppliers will not be swapped out.
5. The minimum waiting period for the replacement of warranty items is 48 hours business hours after return. This may be extended due to the availability of stock from the Manufacturer or Base Supplier.
6. A component will be declared void and out of warranty if goods are mishandled, struck by lightning or power surges
7. If a system is returned under warranty, we cannot guarantee the safety of any classified Data. It is the Customer’s responsibility to backup all Data, including Application Programs, prior to returning any system to XproGroup PTY LTD.
RETURNS:
- XproGroup PTY LTD does not issue cash refunds.
- A credit note for the full purchase price may be issued if returns take place within 48 hours, provided goods are in their original packaging, have Never been used, Including all manuals & software and are in a resalable condition.
- Credit notes may be issued for goods returned after 48 hours from the date of purchase but within 10 days. All goods returned are to be correctly packaged. Specifically, goods must be returned in the packaging in which they were received, with all outer boxes and inner packaging intact. Items that are not correctly packaged will attract a minimum 15% handling charge.
- Original invoices must be presented with all returns.
- No credit will be issued at all if the return is more than 7 days after the purchase.
RATES FOR IT AND SECURITY:
- Call out fee (all jobs) $ 130 ex GST
- Call-out fee (all jobs): $59 + Minimum 1 hour Labour charge $ 80.
- Travel Time 1h per Technician: $70/h
- Weekdays: 80/h during office hours
- Weekdays after hours: $120/h after hours rate
- Weekend: $130/h from 6 am to 6 pm
- Weekend after hours: $160/h from 6 pm to 6 am